Meet and Assist Service
Meet & Assist Service
Start your journey in Bali with comfort and ease. Our Meet & Assist service provides professional airport assistance for a smooth arrival at Ngurah Rai International Airport — from immigration guidance and luggage handling to connecting you safely with your driver.
A friendly, English-speaking assistant greets you in the arrivals hall (after immigration) and takes care of everything from customs to your hotel transfer coordination.
Meet & Assist vs. Express Fast Track
| Feature | Meet & Assist | Express Fast Track |
|---|---|---|
| Greeter location | Arrivals hall (post-immigration) | Airbridge / gate (pre-immigration) |
| Immigration fast-track | Guidance only | Yes — priority queue |
| Customs assistance | Yes | Yes |
| Luggage porter | Yes | Yes |
| Price (Adult) | Rp 350,000 | Rp 650,000 |
| Infant (under 2) | FREE | Rp 350,000 |
What's Included
- Personal greeter in arrivals hall with name sign
- Immigration guidance and assistance
- Customs clearance navigation
- Luggage porter service
- SIM card assistance (if selected)
- Safe escort to your pre-arranged driver or transfer
- Protection from taxi touts and unauthorised transport
- Flight monitoring — no extra charge for delays
Service Pricing
Infants under 2 years travel FREE. Prices are per person for the meet & assist service.
| Passenger Type | Service | Price |
|---|---|---|
| Adult | Express Fast Track | Rp 650.000 |
| Child (2–12) | Express Fast Track | Rp 349.000 |
| Infant (<2) | Express Fast Track | Rp 350.000 |
| Adult | Meet & Assist | Rp 350.000 |
| Child (2–12) | Meet & Assist | Rp 200.000 |
| Infant (<2) | Meet & Assist | FREE |
Optional Add-ons
- Pre-arranged E-VOA — Rp 650,000/person. We process your visa before arrival so you skip the queue.
- Tourist SIM / eSIM Card — From Rp 400,000. Multiple data packages from 21GB to 200GB.
- VIP Police Escort — Rp 4,500,000 one-way. Subject to availability and advance booking.
- Private Hotel Transfer — Priced by destination. AC vehicle, English-speaking professional driver.
Available Packages
- Standard Meet & Assist — Core arrival assistance only
- Meet & Assist Bundle — Includes Meet & Assist + E-VOA + SIM Card + Bali Tourist Levy assistance + Hotel Transfer
Note: The mandatory Bali Tourist Levy (Rp 150,000 per person) is not included and must be paid separately via the Love Bali portal.
Book Your Meet & Assist
Select your passengers, add optional services, and get an instant price before booking via WhatsApp.
Infant (under 2) is FREE. No hidden fees.
Frequently Asked Questions
The Meet & Assist service provides personalised help upon arrival at Ngurah Rai International Airport. Unlike the Express Fast Track, your greeter meets you in the arrivals hall after immigration, assists with luggage, helps navigate customs, and safely connects you with your driver or hotel transfer. It does not include priority immigration by default — for that, choose the Express Fast Track service.
The main difference is where your greeter meets you and whether priority immigration is included. With Express Fast Track (Rp 650,000/adult), your greeter meets you at the airbridge before immigration and guides you through a priority lane — getting you out in ~20 minutes. With Meet & Assist (Rp 350,000/adult), your greeter meets you in the arrivals hall after you clear immigration, then helps with luggage, customs, and connecting you with your driver. Infants are free with Meet & Assist.
The main difference is where your greeter meets you and whether priority immigration is included. With Express Fast Track (Rp 650,000 per adult), your greeter meets you at the airbridge before immigration and guides you through a priority lane — getting you out in approximately 20 minutes. With Meet & Assist (Rp 350,000 per adult), your greeter meets you in the arrivals hall after immigration, then helps with luggage, customs, and connecting you with your driver. Infants are free with Meet & Assist.
The service is available to all travellers — families, solo travellers, business guests, and groups. It is especially helpful for first-time visitors to Bali who are unfamiliar with the airport layout, travellers with young children or elderly passengers, and anyone who wants a stress-free, guided arrival experience without the premium price of the Express Fast Track.
No. The standard Meet & Assist service does not include VIP lounge access or fast-track immigration. If you require priority immigration processing, please book the Express Fast Track service instead. We can also arrange premium packages that include both fast-track immigration and post-arrival meet & assist — contact us for more details.